Monday, September 25, 2006

The White Dress shirt


The white dress shirt - men, women, teens - everyone needs to have one. (seriously, you need one at least) Button down, long sleeves, nice collar, no frills, crisp and bright white.

Easier said than done. Finding a proper dress shirt that can either go under a suit jacket or stand alone is a very difficult task. Why - mostly because of the styles of the cut. There are also other elements to consider as well, that can make finding the right shirt just down right difficult.

Once the 'right' shirt has been found, it should be purchased and guarded - never tempt the 'white shirt gods' by laundering your prize shirt with colours.

This entry isn't so much about finding the proper white shirt as the story that goes with it. I found such a shirt after what seemed like an all day expedition. It was a Winners in Ottawa Ontario. It was a perfect fit, perfect style, perfect cuffs - home it came.

I wore the shirt for the first time last week. When I was on my way out of a meeting, suit jacket in hand I noticed a small hole in the sleeve - it looked like a bad tare from a pin or staple. I must have missed it when I tried the shirt on in the store.

I took the shirt home and figuring that there would be no way Winners would take the shirt back, I washed it. (following directions of course) Well, can you imagine my utter disappointment when it came out, shrunk up almost 2 sizes?

I was about to give up and donate it when I stopped and called the Winners I had bought it at. I told the manager my story. She told me bring it back. It was a bonus that I had kept the receipt. "It sounds like you have a real dud" she said, "bring it back in and we'll take care of it". I asked several times - 'really?'

So, kudos today go out to Winners, Bells Corners (Ottawa), Ontario. Now I'll keep you posted on what happens when I take the shirt back, but I don't anticipate any problems.

I am very happy to be able to report this very good instance of customer service. Unlike many shops I frequent, the return and refund policy of Winners is one that every shopper can live with. It is something that other stores should be looking at. Who says we need to shop at a store that says 'no refunds, exchanges or returns' and 'all sales final'?



Winners Canada -
www.winners.ca